FAQ

ORDERS

How do I place an order?

To place your order, you choose the product that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you fill in your personal information and pay for the order. Make sure to complete all steps in the payment procedure when paying so that we are able to capture the amount and ship your order.

Where can I enter my discount code?

Your discount code can be added at checkout. The discount will immediately be discounted from the total sum when applying the coupon. Please note that you can only use one discount code per order.

Was my order successful?

You should receive an email confirmation within 10 minutes of placing the order. There might be some issue with the order if you don't receive an email confirmation. Please contact us immediately via our "Live Support" or email us at hello@shopzenger.com

How do I change or cancel my order?

Please contact us immediately via our "Live Support" or email us at hello@shopzenger.com. We will not be able to change or cancel the order once we ship it. You can still however return it once you receive it for a refund or exchange,

PAYMENTS

Payment methods

We currently accept all major cards, PayPal, and Apple Pay. 

DELIVERY INFORMATION

Do free shipping come with tracking?

All US and European countries orders will come with tracking number. Some countries such as China, Russia, South Africa will not come with tracking number but come with a confirmation number instead.

RETURN AND EXCHANGE

Return instructions

As a customer, you have the right to return and receive a full refund or exchange of any purchased products within 30 days of receiving your order. Please click HERE for our easy return. With our easy return, you can create and manage your return in one place. 

Have you received my return?

You will receive an email confirming the registration of your return from our return department and your refund will reach you within 3-5 business days after that. If you haven’t received an email within two weeks from the date that you returned your package, please contact our customer service with your order and tracking number.

I have received the wrong product.

This rarely happens but we will take full responsibility when it does. We will ship you the correct item at no additional cost. You can keep the wrong product as compensation. 

OTHER QUESTIONS

Please contact us via our "Live Support" or email us at hello@shopzenger.com if you have any additional questions. 

Size Guide
You can use a measuring tape to measure your wrist. Wrap the tape measure around the wrist on which you plan to wear your ZENGER bracelet. Make a note of the number at the point where the tape meets the 0. To ensure the bracelet fits comfortably, add 0.50 inch. You can then add or subtract according to whether you prefer a loose, exact or tight fit. Below is a picture on how to measure your wrist. 
Size Chart
Size Inches Centimeters
XS 6.5"  in 16.51 cm
S 7" in 17.78 cm
M 7.5" in 19.05 cm
L 8" in 20.32 cm
XL 8.5" in 21.59 cm
XXL 9" in 22.86 cm